Frequently Asked Questions
Everything you need to know about your Rael experience, from sizing to shipping.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch levels.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimates and final sale items cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Do you ship internationally?
Yes, Rael ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my Rael garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.